Terms of service
Please review the following Terms and Conditions carefully prior to reserving any garment. By proceeding with a booking, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions.
Completion of payment constitutes acceptance of these Terms and Conditions and forms a legally binding agreement between the customer and TianasDrobe Dress Hire.
TianasDrobe Dress Hire reserves the right to enforce these Terms and Conditions at all times.
BOOKINGS, PAYMENTS & CANCELLATIONS.
Full payment is required at the time of booking to secure a garment. We do not under any circumstance accept partial deposits to hold a garment.
Once payment has been processed, the garment is reserved exclusively for that customer and removed from availability for others.
Due to this exclusivity, all bookings are final.
TianasDrobe Dress Hire may request a photo or screenshot of government‑issued identification when confirming a booking. If this formal identification is not provided for security purposes, TianasDrobe reserves the right to refuse or cancel a booking.
TianasDrobe Dress Hire does not provide refunds under any circumstance for change of mind, sizing issues, event cancellations or shipment delays.
TRY ON SERVICE
Try-ons can be arranged subject to availability at our Donvale studio.
All try on appointments must be arranged via Instagram DM.
A non-refundable $10 try-on fee is required to secure an appointment. This can be used as credit towards any hire confirmed on the same day as try on appointment.
Appointments are strictly 30 mins. A 10 minute late grace period applies, however anything beyond this period will result in the forfeiture of appointment and an additional try-on fee will be required to secure a new appointment.
A try-on appointment does not secure or guarantee the availability of any specific garment.
Guests are not permitted under any circumstance unless a written agreement has been made prior.
Customer will be liable for any damages which occur during a try on, this may include but is not limited to fake tan/makeup stains, damaged zips, pulls etc.
TianasDrobe Dress Hire reserves the right to refuse a try-on.
CLEANING & DAMAGES
All garments are professionally cleaned by TianasDrobe. Customers must not attempt to clean any garment themselves.
Customers acknowledge that garments for hire are second-hand rental items that may show minor signs of wear consistent with normal use.
Minor imperfections may include but are not limited to small marks, faint stains, loose threads or minor fabric wear. These do not affect the overall wearability of the garment and do not constitute grounds for refunds, credits, or compensation.
If a garment shows signs of major damage or a defect which renders it unwearable, the customer must immediately notify TianasDrobe Dress Hire and provide clear images/videos. If deemed unwearable, an exchange may be offered subject to availability. If declined, the garment must be returned immediately unworn. Refunds are issued only after the garment has been returned and inspected.
Customers must notify TianasDrobe Dress Hire immediately if damage occurs during the hire period.
If the damage is repairable, the customer will be liable for the full repair cost.
If the garment is damaged beyond repair, the customer will be liable for the full retail replacement value in addition to the hire fee(RRP).
Under no circumstance is a customer permitted to make any alterations/adjustments to their hired garment. Failure to comply may result in damage fees and/or full replacement liability.
PICKUPS
Local pick-up and drop-off are available from our studio location in Donvale, 3111.
Exact pick-up times are arranged on a case by case basis subject to availability. Customers must contact TianasDrobe via DM once an order has been placed to confirm pickup. These can be arranged for a maximum of 2 days prior to event date.
Local pick-up hires must be returned to the same pick-up location by 9pm on the day following the customers event.
EG If event date is Saturday: pick-up can be arranged from Thursday onwards, drop-off must be before 9pm on Sunday.
Any late returns must be prearranged and formally agreed to in writing.
Late returns will incur a $20 per day fee. eg 3 days late = $60 late fee.
If a late return impacts another booking, the customer may be liable for an additional full rental value at the discretion of TianasDrobe Dress Hire.
Failure to return a garment may result in legal action.
POSTAL DELIVERIES
Express postage is available Australia-wide for an additional $30 flat rate. This includes a pre-paid return parcel.
All postal orders will be posted within an adequate time-frame to be delivered prior to customers event date.
TianasDrobe Dress Hire will not be held liable for any Australia Post delays and does not accept responsibility if an incorrect or unsecured address is provided.
UBER Package same-day Melbourne Metro delivery can also be arranged for an additional fee.
The pre-paid express return parcel provided must be used to lodge return no later than 4pm on the following business day to event.
A photo of the return tracking receipt must be provided once lodged.
Returns must be lodged over an Auspost counter, NOT via post box. Any returns placed in a post boxed may incur a late fee.
Any late returns must be prearranged and formally agreed to in writing.
Late returns will incur a $20 per day fee. eg 3 days late = $60 late fee.
If a late return impacts another booking, the customer may be liable for an additional full rental value at the discretion of TianasDrobe Dress Hire.
Failure to return a garment may result in legal action.
EXCHANGES, STORE CREDIT & REFUNDS.
Please note, as above TianasDrobe Dress Hire does not offer refunds for change of mind, event cancellation, sizing issues or shipping delays.
However for pickup orders, if an item is returned unworn to TianasDrobe Dress Hire within 4 hours of pickup it may be eligible for an exchange subject to availability. This cannot be guaranteed and is available only at the discretion of TianasDrobe.
If an exchange is permitted, only ONE exchange per booking is allowed, for the same hire date, and the garment must be returned unworn and in original condition.
If the replacement garment has a higher hire price, the customer must pay the difference.
If the replacement garment has a lower hire price, no refund or credit will be issued.
For any general cancellations, a store credit (excluding any prepaid shipment costs) may be offered, provided TianasDrobe Dress Hire has been notified with at-least 7 days notice prior to the hire periods commencement.
A full refund (excluding any shipping costs) may only be provided in cases where:
- an item arrives in an 'unwearable' condition exclusive of general wear and tear
- the wrong item was received
If customer desires a refund, this must be communicated within 4 hours of pickup/delivery and will only be processed after an item has been returned and inspected.
TianasDrobe reserves the right to refuse a refund request where the garment has clearly been worn.
GARMENT LOSS OR THEFT
Customers are responsible for the garment once picked up or from the first attempted delivery.
Lost or stolen garments will require payment of the full retail replacement value.
Loss or theft must be reported immediately and may require documentation such as a police report.
Failure to return the garment will result in customer liability for the full replacement cost.
TianasDrobe Dress Hire reserves the right to pursue legal action, debt recovery, and associated costs.